1st Lake Apartment Resident FAQ

What methods of payment do you accept?

You may pay your rent with a personal check (only one check per apartment home), a cashier’s check, money orders, Visa, Discover, and Master Card. Cash is never accepted. You may also pay your rent online.

When is rent considered late?

Rent is due on the 1st of each month. Rent is considered late after the 3rd of the month.

How should I inform you when I am ready to move-out of my apartment?

A 30-day written notice must be given to the leasing office prior to the last day of your lease.

What will happen if I move out before my lease ends?

We offer an early termination agreement if you must move out of your apartment before your lease ends. Terms and conditions may apply, contact your leasing office for details. 

What is required for me to end my lease if I am in the military and must leave?

A copy of your military orders and a 30-day written notice must be given to the leasing office.

Will I be notified when my lease expires?

All leases will automatically renew for a like term without notice from the leasing office.

Can I transfer to another apartment in my community?

Yes, your leasing agent will be happy to assist you finding a new apartment after your initial lease has been fulfilled and you meet the rental criteria of the new apartment. You may also find apartment transfer information here on our website.

Can I transfer to another 1st Lake Property?

Yes, after your initial lease has been fulfilled and you meet the rental criteria of the new community. You may also find apartment transfer information here on our website.

How do I make a complaint about noise?

Please call the leasing office to inform them of the disturbance during regular business hours.

When are your pools open?

Our pools are open between April 15th and September 30th. Contact your leasing office for specific times and restrictions, or view our pool rules here.

How do I request maintenance service for my apartment?

You may contact the leasing office during normal business hours. If your request is a non-emergency, you may also fill out our Online Maintenance Request Form.

How do I request maintenance service for my apartment if I have an emergency after hours?

You may call the office number follow the prompts to be connected with the appropriate party.

What would be considered an after hours emergency?

Serious water leaks, electrical failure, sewer back ups, fire, toilet stopped up (if you have one bathroom). Air conditioning problems and roof leaks can only be handled during daylight hours.

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