1st Lake Blog

Hurricane Ida Resources

1st Lake Properties is committed to being a resource to our residents, especially during this time.

As of Monday, September 13th, all rental properties are open during regular business hours. Our teams are continuing to assess the damage to their properties. If you have any questions or concerns, we advise you to contact your leasing office directly. 

Thank you for your ongoing patience and understanding while we continue to rebuild our communities and provide safe living and working environments for our residents and our team members.

Below, we’ve compiled a list of resources for you that can offer further assistance during this time. 

Jefferson Parish Resources:

If you are a Jefferson Parish resident, we strongly encourage you to sign up for the JPAlert notification system that allows officials to contact you immediately during a major crisis or emergency. More information can be found here

Points of Distribution (POD) sites are currently up and running in affected areas. You can find ice, water, MREs, and tarps at these sites. To view which sites are open, click here.

Hurricane Season Dashboard has easy access to everything from power outage maps to community resources to FEMA disaster assistance.

Follow their Facebook and Instagram pages for updates.

Cox Communications has set up a disaster response page on its website with updates on restoring internet services, which can be found here.


FEMA Resources to Assist Your Recovery breaks down different agencies and programs with their contact information to streamline the recovery process.

You can also find answers to FAQs and rumor control about FEMA here.

Call 800-621-3362 or visit for rental assistance.

For temporary shelter, text LAShelter to 898211 or call 211 to find a shelter.


The Louisiana Department of Children and Family Services received federal approval to begin Disaster Supplemental Nutrition Assistance Program (DSNAP) operations to provide additional food aid to families impacted by Hurricane Ida. 

What applicants need to know:

To see the entire press release from Jefferson Parish, click here.

DSNAP applications will be handled by phone and benefit cards will be mailed to approved applicants through the U.S. Postal Service.

Residents in the approved parishes can call the LAHelpU Customer Service Center, 1-888-524-3578 to apply and be interviewed for DSNAP. Applicants should call 1-888-524-3578, select their language, prompt 6, and then 1 between the hours of 7:30 a.m. and 6 p.m.

Translation services are available for individuals whose primary language is not English.

Residents are encouraged, but not required, to take the following steps before calling to apply for DSNAP:

  • Pre-register online first. Step-by-step instructions can be found at
  • Download the LA Wallet mobile app for identity and residency verification. Information on the app, including download links, can be found at
  • Gather all information needed for the application. A list of what is needed can be found in the FAQs at

If you need any other assistance from us, please contact us on our Facebook or Instagram pages.